Frequently Asked Questions [FAQ]

Payment & Refunds

How do I make a payment?

Once you have an itinerary from Olsen Tours and decide to make a booking, we will send you an invoice for payment. For bookings that are several weeks or months in advance, we will normally request a deposit rather than full payment. Payment can be made by credit card, direct bank transfer, or using your Paypal balance.

Unless the full amount is paid upfront, we normally request a cash or direct transfer payment of the balance on the first day of the tour. This is done to minimize payment platform costs. If you prefer, we can accept credit card payments for the balance but we will add the credit card fees.

How can I pay my deposit if I do not have a Paypal account?

Our online payments are processed securely by Paypal, but you have the option to pay by credit card without logging in. When you receive the deposit invoice by email, click on the blue ‘Pay’ button. You will then be prompted to either login to your Paypal account, or continue to pay with debit/credit card. If you can not see the credit card option, try scrolling down, it is usually towards the bottom of the page.

What is your policy on refunds?

If we make a mistake with your booking, Olsen Tours will offer you a 100% refund.

If you simply change your mind, then we will refund any amount you have paid less any costs. Typically we will deduct foreign exchange and credit card fees from a ‘change of mind’ refund, but there may be other 3rd party costs that we are unable to recover. In all cases we will attempt to maximise your refund and be transparent about how the refund is calculated.

Transport Options

Which vehicles do you use for your tours?

For the vast majority of tours in Chiang Mai, transport is by Toyota Commuter (seats 9 in addition to guide and driver). We also have access to SUVs (Ford Everest or equivalent), larger busses (12/20/40 seats), and for luxury transport we can use a Mercedes-Benz Sprinter (12 – 20 seats). We will suggest the best possible transport option based on the size of your group and the distance you plan to travel.

Do you have child safety seats?

Yes, we can arrange hire of child safety seats. Please request this option early to ensure availability and tell us the age of your child so we can book the appropriate safety seat.

Can I book a Transfer from Chiang Mai to Bangkok?

To do a private transfer to Bangkok we need to charge over THB10,000 to cover fuel and driver fee return. The lowest cost option is an overnight bus. Budget Airlines including Air Asia are not much more expensive than taking the bus. You can also take a train which will let you see a bit more scenery along the way.

Other Questions

Why have you requested our passport numbers?

All tour operators in Thailand are required by law to carry insurance. Our insurance provider (AXA) requires the passport number and other information for each person travelling before they will extend cover.

If you have strong objections to providing your passport number(s) in advance, it is possible for your tour guide to complete the insurance form on the day of your tour. Please let us know if this is your preference.

How can I leave a review for Olsen Tours?

You are most welcome to leave a review leaving one of the links below. Choose whichever system is most convenient.

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